If for any reason you are not satisfied with your purchase, you are able to return it (5) days after the package is received. There is a 20% restocking fee for all returned products. All returned product must be in new condition and uninstalled. Shipping is non refundable. You must inform us via email (email@example.com) before you send back your items. At Downstar Inc. we strive for 100% customer satisfaction. If you have any comments please let us know!
All purchases are shipped via USPS or UPS. Most International orders will ship via UPS. The flat $8.50 shipping only applies to US residence. Please allow 5-7 business days for your order to be shipped. We try our hardest to ship out our products in a prompt manner but in rare cases, your package may take a bit longer than expected. We usually answer emails within hours, So if you have any questions regarding your order, email us at (firstname.lastname@example.org). International packages must go through customs which will also delay the delivery of your package. Please be patient and contact us with any questions or concerns.
We ship to Australia, Belgium, Brunei, Canada, France, Germany, Ireland, New Zealand, Singapore and United Kingdom. We charge a flat $45 for shipping. If the shipping charge exceeds $45, we will email you an invoice for the remainder of the shipping cost. If you are outside of the countries we ship to, please contact us at email@example.com with your order and we will get you taken care of!